Sam's Club Ditches Checkouts, Betting Big on AI-Powered Shopping

Sam's Club, the Walmart-owned membership warehouse, is rolling out a major change to its grocery payment system and embracing artificial intelligence (AI).

The big retailer intends to remove conventional checkout stations from all of its 600 outlets and introduce a seamless shopping environment. This new system will allow shoppers to scan items using their phones during their visit, followed by an artificial intelligence-based scanner confirming purchases when they exit. Consequently, this innovation aims to do away with the necessity of verifying receipts upon leaving the store.

The system, known as "Scan & Go," was initially launched in April 2024 and allows members to use the Sam’s Club mobile app to scan their products.

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The most recent update introduces an AI verification step called "Just Walk Out" which will replace the conventional checkout options.

Chris Nicholas, the president and CEO of Sam’s Club, unveiled the fresh strategies during his presentation at the corporation’s 2025 Investment Community Meeting held recently. He detailed the organization’s expansion goals.

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Currently, this represents one of the speediest and most scalable shifts occurring within the retail sector as we speak," Nicholas stated. "Our investments are purposeful—to enhance our fleet, support our staff, and elevate the overall member experience—with the aim to be recognized as the premier club retailer globally.

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The firm mentioned that their recently launched outlet in Grapevine, Texas, is equipped with the "Just Walk"/"Just Go" technology and will serve as a model for upcoming stores. This particular location aims to enhance the shopping experience by making it quicker, easier, and more pleasant.

The store is crafted with AI technology to enhance the workplace experience for employees through features such as a vertical tire carousel, automated forklifts, and even a pizza-preparing robot at the cafe.

The company stated in a December press release that it is an area where human-centric design and technology converge with ease and exploration, providing a preview of the future of shopping.

Walmart, meanwhile, is currently in the midst of testing AI technology and keeping an eye on the associated risks and advantages.

The primary competitor of Costco is the company in question. is adopting the converse strategy and relying solely on conventional checkout lines.

Sam's Club stated that its 100,000 employees continue to be crucial for the company’s progress.

The firm stated that integrating AI tools for automating routine tasks has enhanced operational efficiency as well as employee involvement. Additionally, they have made investments in salaries and pathways for career advancement.

Sam's Club stated that the new technology will provide additional time to improve the member experience.

Members are more inclined to renew and remain loyal when they have a significant, positive encounter with an associate," Nicholas stated. "Our aim is to foster a culture that equally backs both our associates and our members since this is what leads us to success.

Original article source: Sam’s Club phasing out checkouts, betting big on AI shopping