Horrible Car Dealership Salesman Judged Him By His Appearance, So He Went To Another Dealer And Got The Car He Wanted

Pexels/Reddit

If a company doesn't value your business, there's no point in being loyal to them.

This guy He was looking to purchase a new vehicle and chose to get it from a dealership whose service department he appreciated.

He thought he would enjoy the sales team as well, but he couldn’t have been more mistaken. His interaction with them was terribly unpleasant, prompting him to decide to turn one of the salesman’s comments against him and flaunt it.

Read the complete narrative.

The car salesman advised me to waste my time at another dealership since they too wouldn't offer the price advertised on their website.

This occurred eight years ago when I was purchasing my very first brand-new vehicle, rather than merely a used one.

I invested considerable effort into investigating the various choices, encompassing different models from multiple producers as well as the additional features for the vehicle I favored most, ensuring that I had a clear idea of my preferences when entering the dealership.

He had conducted thorough research!

In 2014, car dealership websites were not yet as deceptive as what we often witness today. Therefore, if a dealer's site advertised having a specific vehicle available for purchase at a certain price, it was highly likely that this offer was genuine.

Several options in the area aligned with what I needed, particularly one at my current dealership.

This wasn't a small dealership; it was among the biggest in the Northern Virginia region for this specific brand.

Overall, my experience with their service department was quite satisfactory, so I decided to see if their sales team could also impress me.

This is where it gets bad!

That was my first mistake.

I showed up on a Wednesday after work. It was early June, so with the mercury being in the upper 90s I was dressed in a comfortable, but still very presentable combination of a polo shirt and khaki shorts.

When I entered the sales side of the dealership I could see what appeared to be all the salespeople in a conference room laughing and joking while taking scissors to the tie of one of the men present (later, I found out that was a rite of passage after making your first sale).

I lingered for about one or two minutes since the conference room featured glass walls, making it unavoidable for anyone inside to see me. Given my height of six feet, six inches, blending into the background was out of the question.

When nobody appeared to welcome me, I approached the receptionist's desk and stated, "Hello, I'm interested in checking out a specific model of car; we have one in stock that I would like to view."

He was extremely irritated by their replies!

Without glancing away from her phone, her reply was simply "Okay."

I remained standing there for about 20 more seconds before courteously asking, "Could someone please direct me to see that vehicle?" This eventually caused her to lift her gaze away from her phone.

She scrutinized me from head to toe, gave a slight snort, and mentioned she would fetch another person. Hoping for improvement, I decided to cut them some slack.

That constituted my second error.

The receptionist came back with what looked like the youngest, most wet behind the ears salesperson she could find, as evidently I wasn’t worth the time of the more experienced folks.

They had the absolute worst service imaginable!

I informed them that I was keen on a vehicle listed as being in-stock on their website and shared the printout with him, which included the inventory number, pricing, and all relevant information.

He spent some time searching for his vehicle among the lot until he finally located it. After a short demonstration drive, I realized this was exactly what I desired and initiated the purchasing procedure.

I conducted a trade-in with them, as they were mostly responsible for servicing my vehicle. Since I already possessed a written offer from CarMax, I was aware of what amount I could expect in return.

He cited slightly more than half of that number for me.

When I mentioned that I could fetch a few thousand dollars extra by selling it to CarMax nearby and showed him their written offer for the exact sum, he called his sales manager. The manager then volunteered to take me to CarMax himself and promised to come back afterward; however, they declined to meet CarMax’s price.

They were being unreasonable!

I was somewhat astonished that they weren't interested in selling a high-quality used car of theirs (a six-year-old model with excellent maintenance records and low mileage). However, I decided to be even more forgiving towards them than they actually warranted.

Once we reached the pricing aspect, everything started falling apart.

The quote he gave me was several thousand dollars more than the amount shown on their website.

When I presented him with the printout that clearly had the significantly reduced price, he turned to the sales manager seeking direction.

The sales manager promptly adopted the stance that "the quoted price encompasses all applicable rebates and promotions, but you might not be eligible for each one."

I was now frustrated and showed them printouts from the other dealers in the area that had a similar price shown and said that if they weren’t willing to honor the price listed on their website, I’d just go to the next closest dealer that had that model in stock at that price.

That’s INSANE!

His response sealed the deal for me: “Go ahead, waste your time and go to (competing dealership). We won’t hold it against you when you come back here.”

I told them “Okay, thank you for your time. I’ll go to (competing dealership).” and got up to leave.

Nobody halted me, and the receptionist remained silent as I strolled past her towards the parking lot to head for the other car dealer.

By the time I reached the rival dealership, it was close to 8 PM because I had expended quite some time at the initial dealership and Northern Virginia’s traffic is notoriously unpleasant.

He eventually connected with some amazing individuals!

I had a salesperson approach me immediately upon entering the dealership and I explained “I’ve just come from (first dealership) and want to buy (particular model of car). Both of you have that car in stock with the options I want. They wouldn’t give it to me at the price shown on their website. If you will I’m ready to sign on the dotted line right now.”

The salesperson immediately took me to his office, verified that they had the car and confirmed that yes, the price on their website was accurate and I could walk out the door with that price.

We started the process and when we got to the trade-in, I further explained how the other dealership tried to lowball me on the trade.

He stated that if I showed them a written proposal from CarMax with the price I quoted, they would be willing to match it.

I provided him with those documents, and after minimal conversation, he concurred with the terms regarding the matching funds. We then proceeded to discuss financing options.

He loved their services!

I hadn't progressed as much with the other dealership, but I had secured financing through my credit union beforehand.

He wanted to know if I would check with his finance person to see if they could equal or surpass that amount.

I consented for him to attempt it, and he returned with a rate that was 50 basis points lower. As expected, I was already quite pleased with these folks, but that certainly clinched it.

Just as I completed the documentation, the salesperson from the initial dealership messaged me to inquire if they would provide me with the vehicle at that cost.

I replied that they would, and I informed them that I was just wrapping up the documentation right then.

He immediately tried to call me, then texted me saying he’d give it to me for $500 less.

Too late!

I replied to his message saying that I had already completed the forms and consequently, he missed out on making the sale.

After finishing all the necessary documents, the remarkably friendly and supportive salesperson at my new dealership took an extra thirty minutes past closing time to walk me through several features of the vehicle and demonstrate how the infotainment system operates.

This went far beyond my expectations since I anticipated merely going through the 300-page user manual to understand it on my own.

That evening, I headed home in my brand-new vehicle feeling like an exceedingly delighted person.

He adored his new car and was looking for an extra touch of luxury!

The next day I decided to rub a little salt in the wounds of the first dealership, so I drove there straight from the office.

Given that my role is in the banking sector, at that time, the dress code was still quite traditional and formal.

I arrived dressed in a suit with a briefcase in hand, and everyone scrambled to assist me. This included the receptionist, who instantly recalled my identity halfway through my request to see the specific salesperson I had interacted with the previous day.

She invited me to sit down and inquired whether I'd like some coffee as she was going to fetch him. I kindly responded with "No, thanks. I'll only be around for a short time."

She replied rather meekly that she would return to speak with that salesperson soon.

It gets interesting!

There was a couple in the waiting area who seemed a bit displeased that they’d been waiting for a salesperson, but I got one the moment I walked in the door.

Less than a minute afterward, the salesperson and his manager emerged. The salesperson spotted me and, with a defeated expression, extended his hand to shake mine and inquired about my well-being for today.

Before I could reply, the sales manager chimed in to greet me like we hadn't just spent 90 minutes together the day before.

Once I pointed out that I had been present the day before and he had mentioned it would be futile to visit another dealership since they wouldn’t offer me the desired car at the listed online price, his attitude swiftly reverted to the condescending and rude individual I encountered previously.

He was well aware of what he was doing!

He continued by asking, "So, did they?" with a hint of mockery.

I remained silent, simply turned aside, and pressed the button on my car key fob to make the horn emit a couple of short beeps.

He responded with "Well done" in an abrupt manner and then left, abandoning the salesperson to handle things alone.

I gave the salesperson a handshake, expressed my gratitude for their time, and then spun around to depart.

As I passed by her, the receptionist cheerfully piped up and inquired if I required any additional help.

HAHA!

I courteously replied that no, another dealership had supplied precisely what I required, so I was good to go.

To make things just that little bit better, as I passed the couple sitting in the waiting area, I saw them exchange looks with each other that seemed to say “Perhaps we should go to (the dealer I mentioned).”

I didn’t say anything else and left the structure with the grin of a victor.

YIKES! That sounds fun!

The car dealership must alter the way they handle their customers if they genuinely wish to close a deal!

Let's see what Redditors have to say about this.

The user would have proceeded to recommend the alternative dealership to the couple.

This user understands exactly where the error occurs….

The user is amazed that this person managed to get their car so quickly!

This user has figured out how to buy a car successfully!

This user shares a story of an international student.

Never judge a customer by the way they’re dressed!

If you enjoyed this post, take a look at this tale about An employee retaliated against a coworker who consistently gave them unfairly low grades. .

Sign Up To get the latest insights into internet culture via the Twisted Sifter weekly newsletter.

The post Terrible Car Dealership Salesperson Assessed Him Based on His Looks, Thus He Moved On to Another Outlet and Secured the Vehicle of His Choice first on .

Berbagi :